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ARTH FAQs
Table of Contents
Care
You should wash your garments in cold water and avoid using bleach. Make sure you dry them in the shade to prevent fading. Following these steps will help keep your clothes vibrant!
Yes, you should wash all items in cold water. This helps you maintain their colour and fabric quality. Avoid hot water and bleach to keep everything in top shape.
No, direct sunlight can cause your colours to lose their vibrancy over time. Make sure you dry them in the shade to prevent fading.
Spot Clean First
A. Gently blot the stain using a soft cloth, cold water, and a mild, pH-neutral soap.
B. Avoid rubbing or scrubbing harshly — it can damage the fibers and spread the stain.
Soak if Needed
A. For stubborn stains, soak the stained area in a mixture of cold water and a mild liquid detergent (about 1 tbsp detergent per 1 cup water) for 30 minutes.
B. Do not use hot water, as it can set the stain.
Gently Hand Wash
A. After soaking, hand wash the garment using mild detergent and cold water.
B. Rinse thoroughly and air dry in shade.
Material
- Store in a Cool, Dry Place
- Fold neatly and store in breathable cotton bags or on hangers.
- Avoid plastic covers that trap moisture.
- Don’t overcrowd linen in your wardrobe. Let it breathe — it’s a fabric that loves air and space.
No — linen is a woven fabric and naturally non-stretchable. However, its loose weave offers ease and comfort. We design our silhouettes to offer relaxed fits that move with your body.
Sizing
- The largest size we offer is XL.
You can find your perfect size by visiting the product page. Simply navigate to the size section, select “FIND YOUR SIZE,” and refer to the “How to Measure” section for guidance.
General Questions
We recommend using our size guide to find your ideal fit. If you’re unsure, consider how you like your clothes to fit—size up for a relaxed look or size down for a snug fit.
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Order Status and Tracking
You can check the status of your order by clicking here to track your order. Alternatively, you can connect with our customer service team via WhatsApp or call for assistance.
You may cancel your order within 12 hours of placement. Once the order is dispatched or the AWB (Air Waybill) is generated, cancellations are no longer possible.
Returns and Exchanges
Our return, refund, and exchange policies are detailed on our website. Please refer to: Return and Exchange Policy.
Yes. You may request a return via mail within 24hrs or exchange within 7 days of delivery. Items must be unused, in original condition with tags intact. Please visit Return & Exchange Policy for more details.
Please email us within 24hrs of receipt, including your order ID and unboxing videos clearly showing the damaged item, at arthdesk@gmail.com
Refund and replacement requests can only be processed via email. Please contact us at arthdesk@gmail.com
A flat fee of ₹90 is deducted from refunds for both prepaid and COD orders to cover one-way shipping and operational costs associated with delivering and returning your order.
Shipping
Once your order is shipped, you’ll receive a tracking link via email or SMS so you can follow its journey. For further assistance, connect with us at arthdesk@gmail.com
We ship throughout India; however, some pin codes may not be serviceable by our shipping partners, either temporarily or permanently.
Visits are allowed by appointment only. Please email us at arthdesk@gmail.com to schedule a visit.
Yes, we offer shipping across all serviceable pin codes in India.
Orders are dispatched within 1-3 working days and delivered within 7–12 working days.
Currently, we don’t offer express shipping. We believe in slow fashion — and we extend the same thoughtful pace to our packaging and delivery process.
Please double-check your address before placing your order. In case of any issue, reach out to us immediately at arthdesk@gmail.com.
Payment
We accept debit cards, credit cards, UPI, and Cash on Delivery. You can check the full list of payment methods available at checkout.
You can apply your discount code during the checkout process.
Please share a screenshot of the payment with us via WhatsApp or email. If there is a payment failure, you will receive a refund within 3 days.
Customer Service
You can contact us via WhatsApp or email. Our support team will get back to you within 24 to 48 hours.
Orders can only be placed through our website.
COD may be disabled if your pincode is not serviceable by our courier partner
Brand Information
Yes, all our products are made in India.
All Arth products, sold on our website, are crafted by us and are 100% authentic.
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